Current Issues
Multicast Feed from Blue Zoom is unstable. Investigation in progress. We are in contact with the team of Blue.
We're currently experiencing an outage of our link between Vienna, Interxion and Warsaw, Equinix. Investigation is ongoing. No ETR yet.
We're currently experiencing an outage of our link between Amsterdam, Nikhef and Dusseldorf, Interxion. Traffic is routed via alternativ paths.
Our supplier informed us about a potential fibercut in Germany. Investigation is ongoing. No ETR yet.
We're currently experiencing partial IPv6 errors on our Copper7 and Hybrid7 service. Our technicians are investigating the issue.
Update 2020-02-10 6:20 CET
With the updated software (maintenance work #4212543) we are able to do more investigation.
Update 2020-03-06 15:00 CET
We need to perform another maintenance work (#4213742). After this we can look deeper into the issue.
Update 2020-03-24 05:50 CET
The previous announced maintenance has been finished. Evidence suggests that the IPv6 issue is resolved now. We keep an eye on it.
Update 2020-06-16 15:30 CEST
Due to the fact that there are still some failing IPv6 assignments we will upgrade our Radius servers: https://www.as13030.net/status.php?ticket=4216875
Update 2020-06-23 14:50 CEST
The servers have been upgraded. If you still are experiencing disconnects when enabling IPv6 please give us a feedback.
Update 2020-06-29 15:00 CEST
Since we have no more reported errors we are closing the ticket.
Update 2020-07-13 13:30 CEST
Some users are still reporting errors on IPv6 over PPPoE. Investigation is in work.
Update 2020-11-23 12:30 CEST
We have been working on a replacement of our backend infrastructure for Copper7 and Hybrid7. The setup is currently in testing and will be deployed soon. We believe that this will solve our IPv6 problems over PPPoE.
Update 2020-12-03 12:00 CEST
We have replaced our PPPoE backend infrastructure and are still testing, if and how this problem appears.
Update 2021-01-21 14:45 CET:
The NNI with our suppliers has been migrated to new routers. Situation is stable.
Planned Maintenance
As part of the renewal of our IPv6 infrastructure (#14283), the DHCPv6 servers for our Crossover7 services will also be renewed. This will resolve existing issues with IPv6 connectivity and prefix delegation.
Due to the related platform dependencies, the rollout is scheduled for 2020. So far there is no ETA yet.
We will inform about the next steps in this ticket. Occasional IPv6 issues can still be expected.
Update 2020-03-06
Unfortunately we are running on low human ressources and there are projects with a higher priority. There is no ETA yet.
Our supplier is conducting maintenance work on our link between Marseille, Interxion - Milano, MIX. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our links between Frankfurt, Interxion and London, Telehouse North as well as Frankfurt, Interxion and Paris, Telehouse Volatair. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
To improve the performance and reliability of your service, we would like to inform you that a planned maintenance has been scheduled.
This maintenance includes upgrading our core router to a new hardware platform.
Affected locations:
- AMS-2 Nikhef, Amsterdam
Expected interruption time:
- Maximum 60 minutes
Affected services and impact:
- All connectivity based customer services
- Overall impact to temporary latency fluctuation due to topology changes in this region
We will do our best to keep the downtime as short as possible.
Our supplier is conducting maintenance work on our link between Amsterdam, Nikhef - Frankfurt, Equinix. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between London, Telehouse North and Amsterdam, Nikhef. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Amsterdam, Nikhef - Frankfurt, Equinix. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on the link between Bern, Zayo and our Fiber7 POPs 770THU (Thun) and 770INT (Interlaken). All customers in Thun and Interlaken will be offline for up to 6 hours.
Our supplier is conducting maintenance work on our link between Glattbrugg, Interxion - Wien, Interxion. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Amsterdam, Nikhef and Geneva, Equinix. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Fiber7 POP 670FRI and Bern, Zayo. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Frankfurt, Equinix - Ballerup, Interxion. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Wien, Interxion and Frankfurt, Interxion. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Berlin, IPB - Amsterdam, Nikhef. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Frankfurt, Interxion and Glattbrugg, Interxion. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Past Events (14 days)
We are experiencing some outages of our supplier links in the United States (Florida, Virginia and California). Due to our redundant design, we do not expect any loss of service as traffic is routed via alternate paths, but some increased delays with the US is possible.
Our supplier has been urgently notified and we expected swift resolution.
Update 2020-03-12 09:20 CET:
All services started to recover at around 09:00 CET. We're awaiting confirmation from our supplier and will monitor the situation closely.
Update 2020-03-12 13:35 CET:
We've got confirmation from our supplier that repair works have been completed. All services are operational again.
On this night we will perform maintenance on our server infrastructure.
This service will be offline:
- TV7: channel list, HLS live, replay and EPG
- Our Jitsi server at Zuerich
- MaxFix Check and Order back-end on our website
This service has reduced redundancy:
- Radius Login for BBCS (Copper7 and Hybrid7)
- Our mail exchangers
Update: 02:41 CET:
Maintenance was successful, everything is back online.
Our supplier is conducting maintenance work on our link between Berlin, IPB and Frankfurt, Equinix. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
To improve the performance and reliability of your service, we would like to inform you that a planned maintenance has been scheduled.
This maintenance includes upgrading our core router to a new hardware platform.
Affected locations:
- ZRH-2: Equinix ZH2/ZH4, Josefstrasse, Zürich
Expected interruption time:
- Maximum 60 minutes
Affected services and impact:
- All connectivity based customer services
- Overall impact to temporary latency fluctuation due to topology changes in this region
We will do our best to keep the downtime as short as possible.
Update 2021-03-10 04:00 CET
This maintenance has been completed successfully.
To improve the performance and reliability of your service, we would like to inform you that a planned maintenance has been scheduled.
This maintenance includes upgrading our core router to a new hardware platform.
Affected locations:
- ZRH-3: green.ch, Schlieren
Expected interruption time:
- Maximum 60 minutes
Affected services and impact:
- All connectivity based customer services
- Overall impact to temporary latency fluctuation due to topology changes in this region
We will do our best to keep the downtime as short as possible.
Update 2021-03-10 04:00 CET
This maintenance has been completed successfully.
Our supplier is conducting maintenance work on our link between Amsterdam, Interxion - Frankfurt, Interxion. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Ballerup,Interxion - Amsterdam, Nikhef. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Ballerup,Interxion - Amsterdam, Nikhef. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Amsterdam, Nikhef - Geneva, Equinix. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Update 2021-03-04 16:45 CET:
We are conducting a maintenance work on our Fiber7 POP 750WEI. All customers in Weinfelden can be offline for up to 30 minutes.
We are conducting a maintenance work on our Fiber7 POP 740PFA. All customers in Pfäffikon SZ can be offline for up to 30 minutes.
We are conducting a maintenance work on our Fiber7 POP 740RIC. All customers in Richterswil can be offline for up to 30 minutes.
Our supplier is conducting maintenance work on our link between Amsterdam, Nikhef - Geneva, Equinix. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
DE:
Wir haben derzeit einen Ausfall an unserem Fiber7-POP in Genf (680GLY).
Die Untersuchung ist im Gange, es ist noch kein ETR verfügbar.
EN:
We currently have an outage on our Fiber7-POP in Geneva (680GLY).
The investigation is ongoing, no ETR is available yet.
Update 2021-03-03 15:30 CET:
The outage has been resolved. An electrical fault is suspected.
Our supplier is conducting maintenance work on our link between Amsterdam, Nikhef and Dusseldorf, Interxion. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our link between Paris, Telehouse Voltaire and Frankfurt, Equinix. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.
Our supplier is conducting maintenance work on our Fiber7 POP 740RAP.All customers in 740RAP will be offline for up to 90 minutes.
Our supplier is conducting maintenance work on our link between Copenhagen, Interxion and Frankfurt, Equinix. Because of our redundant network design, we do not expect any loss of service. Traffic is routed via alternate paths.